Shipping Policy

I. Dispatch Timeline

Once payment for an order has been confirmed as received, **shipment is expected to be arranged within 5–8 business days**. In the event of stock shortages, public holidays, or other special circumstances, we will notify the customer in advance regarding any adjustments to the dispatch schedule.

II. Transit Time

Once the goods have been handed over to the logistics provider, **the estimated transit time to the destination is 20–30 days**. This timeframe is an estimate only and does not include the time required for customs clearance at the destination.

III. Shipment Tracking

Following the dispatch of the goods, we will provide the customer with a tracking number, which can be used to monitor the shipment's progress.

IV. Delays

We are not liable for delays caused by factors beyond our control—such as customs inspections, changes to flight or shipping schedules, natural disasters, or public emergencies—though we will make every effort to assist the customer in tracking the status of the shipment.

V. Damage or Loss

Should goods be lost or damaged while in transit after being handed over to the logistics carrier, the customer must inspect the shipment upon receipt, retain photographic or video evidence, and contact us immediately. We will assist the customer in filing a claim with the logistics provider.

VI. Recipient Responsibilities

Customers must ensure that the delivery address, recipient name, and contact information provided are accurate. Any costs or risks arising from an incorrect address, failure to accept delivery, or refusal of a shipment shall be borne by the customer.

VII. Amendments to Terms

We may update these shipping terms from time to time; any revised versions will become effective upon their publication on our website.